The NHS operates a Zero Tolerance Policy, threatening, physical or verbal abuse is not tolerated through any of our Surgeries. Failure to comply with this Policy may result in the Surgery removing any patient from the list following any form of abuse to any of this Practice staff. Along with patient safety this is to safeguard all Practice staff.
Where patients are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, and charges may then be brought against these individuals.
